Privacy Policy

1. Scope

This policy applies to www.icda.com.tw and Company websites or digital services that link to it. Third-party websites and platforms, including LINE, are governed by their own privacy policies.

2. Information we may collect

• Information you provide, such as your name, company, title, email address, telephone number, inquiry details and attachments.
• When you interact through LINE, information made available within your LINE authorization scope may include display name, user identifier, profile image, messages and interaction records.
• Technical and security records such as IP address, browser, device type, access time, pages viewed, cookies and error logs.
• Service and transaction records such as consultations, quotations, contracts, maintenance cases, and device or account service records.

3. Purposes of use

We use information only as reasonably necessary to provide consultations and services, respond to contacts, authenticate accounts, manage cases and customer relationships, improve websites and services, protect security, perform contracts and comply with legal obligations.

4. LINE services

When you use LINE friend, consultation, login or call links, LINE may process device, account and interaction information under its own policies. We receive only information actually provided by LINE and necessary for the service. We never request your LINE password. You may manage authorization or block the Official Account in LINE settings.

5. Sharing, processors and international transfers

We do not sell personal information. Where necessary, information may be shared with cloud, hosting, communications, security, analytics and professional service providers, or disclosed when required by law, courts or authorities. Some providers may process data outside Taiwan; we apply reasonable safeguards.

6. Retention and security

We retain data only for as long as needed for the stated purposes, service delivery, contract performance and legal retention periods, after which it is deleted, anonymized or securely archived. We use reasonable safeguards such as access control, permission management, transmission protection, backup and security monitoring, although no online transmission can be guaranteed absolutely secure.

7. Your rights

Subject to applicable law, you may request access, review, a copy, supplementation, correction, cessation of collection or use, or deletion of your personal information. We may verify your identity before responding and may limit or deny a request where permitted by law.

8. Cookies and external links

The website may use necessary cookies or similar technologies for functionality, security and language preferences. You can manage cookies through your browser. External links are not controlled by this policy; please review the applicable third-party policy.

9. Children

Our services are primarily intended for businesses and professional users and are not directed to children. Minors should use the services only with the consent and guidance of a legal representative.

10. Updates and contact

We may update this policy when services or laws change. The latest version will be posted here with its date. To exercise data rights or ask questions, contact service@icda.com.tw or LINE Official Account @icda.