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ICDA · MANAGED IT
Go beyond repairs and continuously protect operations.
A consistent service window, case tracking, asset records and continuous improvement for businesses without dedicated IT or needing dependable external support.
SMALL BUSINESS IT CARE
Practical IT support for a small team.
Designed for small businesses that need someone to handle everyday computer issues without maintaining a full-time IT position.
SERVICE SCOPE
Managed IT and Maintenance Agreement Services
- User and device support
- Case, progress and ownership tracking
- Account, permission and change management
- Periodic review and improvement planning
DELIVERY METHOD
From assessment to sustainable operations.
- 01Assess
Understand the environment, risks and priorities.
- 02Design
Define architecture, responsibilities and standards.
- 03Deliver
Implement, verify and document the solution.
- 04Operate
Track service and improve continuously.
FAQ
Frequently asked questions
Can a company without in-house IT outsource computer support?
Yes. Managed IT provides one service window, remote or onsite troubleshooting, service records, device management and continuous improvement.
What computer problems can you handle?
Software errors, sign-in issues, network connectivity, printers, peripherals, system updates and user support.
What is included in the small-business plan starting at NT$3,000 per month?
The plan covers up to five computers, remote computer support and two scheduled onsite visits per month, starting at NT$3,000 monthly. Service area, hours and final scope are confirmed during assessment and in the service agreement.